Refund policy

No Return, Only Exchange Available, at the time of Wrong or damage Product received.  


To request for a Exchange, you can mail us at info.pureusherbals@gmail.com. or whatsapp on 9910913931.

You can always contact us for any question at info.pureusherbals@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Refunds
We will notify you once we’ve received and inspected and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or QR code which you provided to our team according to discussion within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info.pureusherbals@gmail.com or whatsapp on 9910913931